Two-Way Radio Repair, Service & Communications System Maintenance

Keep Your Communications Working. Minimize the Time They Don't.

When a two-way radio or communications system fails, the real problem isn't the equipment sitting on a repair bench. It's the employee who can't reach a supervisor, the security team that can't communicate across a property, or the operation waiting for a critical system to come back online.

HCI provides two-way radio repair, communications system maintenance, troubleshooting and field service for organizations that depend on reliable communications.

Our advantage is simple: we handle the majority of two-way radio repairs in-house and maintain the largest local inventory of factory-original parts. That gives HCI greater control over the repair process and helps us deliver the fastest possible turnaround without unnecessarily waiting for equipment or parts to be shipped elsewhere.

Two-Way Radio Repair

Need a two-way radio repaired?

HCI diagnoses and repairs two-way radio equipment in-house, including:

• Motorola Solutions two-way radios
• Vertex Standard radios
• Kenwood radios
• Hytera radios
• Icom
• Two-way radio equipment
• Headsets and related equipment

Keeping repairs in-house means your equipment stays closer to your operation while HCI controls the diagnosis, repair and testing process.

HCI is also an Authorized Motorola Service and Warranty Center, providing service and warranty support for Motorola Solutions equipment. Contact our team to learn more about our repair services.

Why does HCI repair radios in-house?

Sending equipment to an outside repair facility can add another step to the repair process. HCI handles the majority of two-way radio repairs internally and stocks a large local inventory of factory-original parts to help reduce unnecessary delays.

For organizations with radio fleets supporting daily operations, security, facilities or public safety, getting equipment back into service quickly matters.

More Than a Two-Way Radio Repair Shop

Two-way radios are often only one part of a larger communications and security environment.

HCI technicians provide on-site troubleshooting, repair and field service for a wide range of systems, including:

• Two-way radio systems
• Repeater and trunking systems
• Dispatch consoles
• Base stations
• In-building communication solutions
• Access control systems
• CCTV and video surveillance systems
• Intercom systems
• Broadband systems
• Wireless networks
• SCADA systems
• Tower services
• Voice over IP systems

HCI also provides in-house repair services for headsets, DVRs and NVRs.

That means customers can work with a service organization that understands both individual devices and the infrastructure those devices depend on.

On-Site Communications System Service & Troubleshooting

Not every communications problem can be solved at a repair bench.

When the issue involves coverage, infrastructure, system components or connected equipment, HCI provides on-site and field service to troubleshoot the system where it operates.

Our technicians can service communications and security infrastructure such as repeaters, trunking systems, dispatch consoles, base stations, in-building solutions, wireless networks, access control and CCTV/video surveillance systems.

If the problem is bigger than a single radio, HCI can help identify where the problem is occurring within the communications environment. For assistance with service repairs, contact our team of experts.

Communications System Maintenance

Don't wait until your equipment is down. HCI offers various Preventive Maintenance programs ensuring all is in great working condition. Our maintenance services for two-way radio and communications systems help organizations keep critical equipment operating and identify service needs before they become larger operational problems.

Whether you manage a radio fleet, repeater system, dispatch environment or integrated communications and security infrastructure, HCI can help maintain the equipment your organization depends on every day.

Who Does HCI Serve?

HCI's service and maintenance capabilities are well suited for organizations where communications support daily operations, safety, security and facility management, including:

Schools and Higher Education

Support radio systems and communications equipment used by campus security, facilities, transportation, administration and operations teams.

Hotels, Hospitality and Large Venues

Keep communications equipment working for security, engineering, facilities, event operations, and guest-service teams at hospitality companies.

Commercial Buildings and Real Estate

Service communications, access control, security and in-building systems supporting property operations and building safety for commercial real estate properties.

Construction and Job Sites

Maintain and repair radio equipment and communications systems used by field personnel, supervisors, safety teams and project managers at construction and job sites.

Two-Way Radio Repair in Houston and Dallas

HCI provides two-way radio repair, service and communications system support from its Texas locations in the Houston and Dallas markets.

For Houston-area organizations, HCI's Sugar Land service operation provides local access to radio repair and communications system expertise without relying solely on distant repair depots.

For North Texas organizations, HCI also provides service and support through its Dallas location.

FAQ Service Questions

Request Service

Tell us what equipment or system you're having trouble with, and HCI can help determine the appropriate next step, and rest assure that you will speak to a familiar face.

Contact Us

Houston | Dallas